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Dedicated NEMT Routes & Medical Transit Services

SM Victory Transportation specializes in contracted, recurring route management and long-distance transfers for healthcare networks across Massachusetts and Connecticut. Every trip is 100% door-to-door and fully ambulatory.

Recurring Local Routes

Dialysis & Daily Clinic Transit

Strict schedule management for recurring treatments. We assign consistent drivers to dialysis, physical therapy, and outpatient behavioral health patients to ensure zero missed appointments.

Holyoke • Springfield • Chicopee • Westfield
Facility Discharges

Scheduled Hospital Discharges

Rapid-response, scheduled discharge transit. We coordinate directly with social workers and discharge planners to clear beds efficiently and return ambulatory patients home safely.

24-Hour Advance Notice Required
Regional Transfers

Long-Distance Specialist Trips

Non-emergency long-distance transport for specialized medical care, surgical follow-ups, and tertiary facility transfers outside local hospital networks.

Boston • Worcester • Hartford, CT

Contracted Route Logistics for Healthcare Coordinators

We partner directly with clinics, social workers, and facility coordinators to eliminate transit delays, streamline patient discharge flow, and lower appointment cancellation rates.

Recurring Patient Route Scheduling

For patients requiring recurring weekly appointments—such as 3x/week dialysis or ongoing physical therapy—we establish fixed pickup windows and assign consistent, vetted drivers to build trust and familiarity.

  • ✓ Fixed recurring pickup schedules
  • ✓ Dedicated drivers for familiar care
  • ✓ Direct reception check-in assistance

Rapid Discharge & Bed-Clearing Transit

Delayed transportation stalls hospital discharge units and creates bottlenecks. SM Victory provides reliable, scheduled ambulatory discharges with minimum 24-hour advance booking.

  • ✓ Scheduled discharge coordination
  • ✓ Complete door-to-door escort home
  • ✓ Direct communication with care managers

Need a Contracted NEMT Provider for Your Facility?

Request our official B2B Vendor Packet containing our W-9, $1M+ Certificate of Insurance (COI), and facility rate schedules.

Request Facility Vendor Packet

Western MA Focus & Regional Transfer Radius

We maintain high-density daily routes across Hampden and Hampshire counties, while offering dedicated long-distance medical transfers to regional specialty centers.

Primary Operating Radius (Local Routes)

Holyoke, Springfield, Chicopee, Westfield, and West Springfield.

Long-Distance Specialty Transfers

Dedicated direct trips to hospitals and specialists in Boston, Worcester, and Hartford, CT.

Fleet Specifications & Capabilities

To ensure safety and full compliance, our fleet consists exclusively of modern, well-maintained passenger vehicles optimized for ambulatory riders.

Vehicle Types: Standard Sedans, SUVs, and 12-15 Passenger Vans.
Assistance Level: Full door-to-door escort to appointment check-in.
Service Restriction: We strictly do not operate wheelchair-accessible vans (WAV) with lifts or stretcher units.